Use essential services independently.
Accessible bills, permits, applications, meetings, notices, and emergency information.
ADA Title II · Cities, counties & local government
Make city services easier to reach.
Residents should be able to pay a bill, apply for a permit, read a public notice, attend a meeting, or request help without a digital barrier. AX4Cities turns accessibility into a practical citywide operating program.
- Resident-centered priorities
- Cross-department ownership
- Human-verified testing
Example resident journey
Apply for a permitOne service · many systems
- 1Find requirementsCity website
- 2Complete applicationForms and documents
- 3Track the requestVendor portal
✓
Accessible from start to finishPrioritize complete resident journeys, not isolated pages.
AX4CitiesCitiesCountiesTownsMunicipal departments
Access is public service
A city website is a front door to government.
When digital services are accessible, residents can participate more independently and staff spend less time creating workarounds.
Participate in public life.
Usable agendas, livestreams, maps, feedback tools, elections information, and civic content.
Publish with confidence.
Shared templates, training, procurement standards, and a clear place to get help.
The municipal ecosystem
One city. Dozens of digital service owners.
Accessibility crosses clerk offices, finance, planning, public works, parks, transit, courts, public safety, libraries, communications, and vendors.
Websites & notices
Department pages, agendas, ordinances, alerts, meeting information, and public records.
Transactions & forms
Permits, payments, applications, licenses, complaints, reservations, and requests.
Documents & media
PDFs, maps, plans, budgets, reports, livestreams, recordings, and social graphics.
Vendor platforms
Payment systems, calendars, GIS maps, meeting tools, recruiting, and resident portals.
Which date applies?
Use the government’s Census population.
Cities and counties generally use their 2020 decennial Census population. A department without its own population uses the population of the government it belongs to.
Verify with official DOJ guidance →50,000 or moreApril 26, 2027
Large state and local entities
0–49,999April 26, 2028
Smaller entities and special district governments
The rule’s population is not the number of employees, website visitors, or people using a specific service.
Clear citywide ownership
Give every department a workable part of the plan.
AX4Cities creates a shared standard while respecting how municipal services are actually managed.
Manager, administrator & council
Governance, resources, priorities, reporting, and citywide accountability.
IT & web
Platforms, templates, testing, remediation, releases, and technical vendors.
Clerk & communications
Agendas, notices, documents, media, public information, and content standards.
Department owners
Critical resident journeys, forms, transactions, and operational workflows.
ADA coordination
Feedback, disability expertise, accommodations, policy, testing, and escalation.
Procurement & legal
Vendor evidence, contract terms, testing rights, and remediation commitments.
A practical first 90 days
Start with the services residents use most.
Organize the citywide footprint, assess representative journeys, and build an owner-ready roadmap.
Days 1–3001
Organize
- Name executive and operational owners
- Map departments and platforms
- Identify critical resident journeys
- Open accessible feedback
Days 31–6002
Assess
- Test representative services
- Sample documents and media
- Review vendor evidence
- Prioritize by public impact
Days 61–9003
Mobilize
- Assign remediation owners
- Train publishers
- Add procurement controls
- Report and retest
Outcome: a citywide roadmap with priority services, named owners, and measurable next actions.
Scope the 90-day planA useful place to begin
Bring one city service. Leave with a next step.
No generic pitch and no scare tactics - just a practical conversation about the service residents rely on.